Anonymous replied on November 15, 2014 – 12:20pm Permalink
I am writing to try to help folks. I had the same visual voicemail issues as many users. When I received an iPhone 6, visual voicemail did not work. I was sure it wasn’t user error, since everything else worked fine in the transition from my iPhone 4 — I’ve also had an iPhone second generation and first generation.
So I called AT T support. I spent 20 minutes talking to someone who was very nice but I later realized was just there to route calls. He passed me to someone who had technical expertise but not enough. That guy, who also was courteous and patient (to his credit; they train well), made it worse. His suggestion set off voicemail altogether.
I myself figured out how to reset the voicemail.
Anyway, I poked around on various internet forums. This problem is not uncommon.
Here is what happened for me. The guy from tech support actually turned out not to be wrong. He said maybe give it 24 hours. That didn’t work. But 48 hours — that did it. Two days later, visual voicemail just appeared.
It might be just time needed to activate.
Allan Miller replied on June 2, 2016 – 11:51am Permalink
I had the same problem with visual voice mail and tried all of the suggested resets over 3 times each, including changing the voice mail passcode on AT T’s web site (as well as over the iPhone). Nothing worked, but I decided to wait several days before doing anything else. It took more than 48 hours, over 4 days, but it then started working again (as mysteriously as it had stopped working). Before doing all of this online research for an answer, I spent an hour at an AT T store. They took it up to “Tier 2” support (i.e. they called their tier 2 tech support), who also reset things at his end, and made a couple of test calls to my iPhone, but without it working. They then suggested I take it to the nearest Apple store. I didn’t have much faith that they could fix it either, which is why I decided to wait several days. (I at least knew I could demand a warranty replacement – not that the new phone might not have the same problem if it was indeed, as it seems, an AT T glitch.)
don replied on July 17, 2016 – 11:59am Permalink
I also called AT T and they discovered my old phone was still on the account. The support person fixed it while I waited. If you are on AT T it’s worth a call to ask them if there is an IMEI issue with your account. THey’ll know what that means.
Johanns replied on September 23, 2015 – 4:42pm Permalink
I had the visual voicemail disappear from my Iphone 5s (shortly after the latest IOS update). I did the network reset suggested above without success. I called my carrier (ATT) and through the automated phone service, I reset the voicemail password (I recorded a new custom message). The visual voicemail showed up on my phone (just had to enter the newly created password and selected the custom voicemail message tab), and I was back to normal again. The process took about 3 minutes.
Dr. Russel Penrod replied on September 24, 2015 – 10:20pm Permalink
I have an IPhone 5, had no visual voicemail after update 9.0 installed last week. Tried Reset Network Settings, change Voicemail password, toggle Airplane mode switch on then off, hard reset, nothing worked, BUT I HAVE THE SOLUTION! Once 9.0 is in effect, Cellular must be turned on in your Settings section for Visual Voicemail to be rec’d. Even if you are connected to WIFI, you must have Cellular switch “on”..good news, it doesn’t count against your “minutes” in your data plan
Sally Sanford replied on October 26, 2015 – 7:44am Permalink
Thank you so much for your suggestion to turn on cellular data. I used to keep it off, as I use wifi only. I recently updated to 9.1 on my iphone 4s and couldn’t get voicemail. Thanks to you, now I can again!
Karen replied on September 28, 2015 – 3:01am Permalink
This solution did not work for me. I spent about 7 or 8 hours on the phone today with Apple Show Me the Money Support without resolution. I also called Straight talk trac phone. Again, no solution. All this started after I installed iOS 7 and got worse after I activated iCloud, something I’d been resisting.
I think the telecommunications gods are waging some kind of vendetta against me. I will never buy another Apple product and when my minutes run out in December I’m going back to Verizon. Thanks for posting what is a great solution for everyone but Karen. (Shaking fist at the gods)
Ginia replied on September 28, 2015 – 7:38pm Permalink
I tried all of the “reset” suggestions, multiple times, and none of them worked. The only thing that worked was logging to my AT T account, online – not via the iPhone, and requesting a voicemail pin reset. A temporary pin was texted to my iPhone. I pressed the “voicemail” icon on my phone it requested a new pin (twice) my visual voicemail was restored immediately.
Alison replied on October 2, 2015 – 12:24am Permalink